Archive for July 2021
Five Tips to Overcome Your Contact Center Staffing Challenges
A steady stream of challenges confronts leadership teams at contact centers. Fortunately, these obstacles can be toppled, especially if you follow the five tips suggested below: Agents Should Only Speak to the Appropriate Customers Ensure that all calls are routed to relevant staff. This approach is specifically vital if you have a smaller number of…
Read MoreRevising Retention Strategies for the New Normal
In the “new normal,” employees are asking themselves more than ever if their employer aligns with their values, lifestyle, and needs. When the answer is “no,” to that question, millions of talents are upping and leaving, according to Forbes. Turnover is undoubtedly part of your business, but that doesn’t mean you should encourage it. There…
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