Posts by carrie
Social Dynamics are Changing Hiring Practices
As the pandemic begins to recede because people are getting vaccinated (nearly 57% of U.S. adults were fully vaccinated as of mid-July), the effects of lockdowns induced by COVID-19 remain. Those aftershocks present numerous challenges to employers who are looking to expand their workforces through high-volume hiring. The social dynamics — individual actions and group-level…
Read MoreFive Tips to Overcome Your Contact Center Staffing Challenges
A steady stream of challenges confronts leadership teams at contact centers. Fortunately, these obstacles can be toppled, especially if you follow the five tips suggested below: Agents Should Only Speak to the Appropriate Customers Ensure that all calls are routed to relevant staff. This approach is specifically vital if you have a smaller number of…
Read MoreRevising Retention Strategies for the New Normal
In the “new normal,” employees are asking themselves more than ever if their employer aligns with their values, lifestyle, and needs. When the answer is “no,” to that question, millions of talents are upping and leaving, according to Forbes. Turnover is undoubtedly part of your business, but that doesn’t mean you should encourage it. There…
Read More