High Volume
How to Combat the Great Resignation and Staffing Shortages
The US labor market is still in the midst of a dramatic shift, even 2 years after the first wave of the pandemic. While many people want to say that the pandemic is the reason, the truth is that this shift has been coming for a long time. Where we are now with the shortage…
Read MoreLeverage Your Time and Spend with an Onsite Staffing Manager
You might not have the time you need to be able to manage all the different administrative tasks in regard to your staffing. Perhaps you have one company handling recruitment, another handling onboarding, and another handling the ongoing management of your staff. It’s time to move from three companies to one company: Bear Staffing. What…
Read MoreSocial Dynamics are Changing Hiring Practices
As the pandemic begins to recede because people are getting vaccinated (nearly 57% of U.S. adults were fully vaccinated as of mid-July), the effects of lockdowns induced by COVID-19 remain. Those aftershocks present numerous challenges to employers who are looking to expand their workforces through high-volume hiring. The social dynamics — individual actions and group-level…
Read MoreFive Tips to Overcome Your Contact Center Staffing Challenges
A steady stream of challenges confronts leadership teams at contact centers. Fortunately, these obstacles can be toppled, especially if you follow the five tips suggested below: Agents Should Only Speak to the Appropriate Customers Ensure that all calls are routed to relevant staff. This approach is specifically vital if you have a smaller number of…
Read MoreIt’s Not Them, It’s You: Addressing High Turnover In Your Organization
Excessive turnover can significantly impact companies that rely on high volume staffing to run their operations. Workforce gaps can have a direct effect on productivity levels, revenue streams, and profitability. Additionally, a high quit rate can burden existing employees, causing increased levels of stress and burnout that may eventually lead to (you guessed it) —…
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